Frequently Asked Questions | NCR Training Center

Q: How long do I have to complete the 8-hour online Defensive Driving Course?

You can complete the course at your own pace. Once you finish, you will receive your certificate within 24 hours.
Q: How do I select the "Reason for Course" when registering?

After purchase, sign up and create a user profile to access the course. When registering, select one of three reasons: DMV-DMV Required, NCT-Court Ordered, or VOL-Voluntary. Choose the reason code that applies to you. If you received a letter from the DMV ordering you to take the course, have a suspended license, or are under 21 and received a ticket, select DMV. If a court or judge ordered you to take the class, choose NCT-Court Ordered. If you are taking the course voluntarily, choose VOL-Voluntary.
Q: How quickly will I receive my certificate after completing the course?

You will receive your certificate within 24 hours of completing the course.
Q: Do you offer training outside of the National Capital Region?

Yes, we do offer training outside of the National Capital Region, but travel fees may apply.
Q: Do I need to visit your office to take the test after completing the online course?

No, the course is 100% online, so you do not need to visit our office.
Q: Does the certificate from NCR Training Center indicate if the course was court-ordered?

A: Yes, the certificate from NCR Training Center clearly indicates if the course was court-ordered. When you register for a course, you have the option to choose from three different registration codes: COU (Court Ordered), VOL (Voluntary), or DMV (DMV Ordered). The certificate you receive upon completion will reflect the specific reason code you selected during registration, ensuring that it shows whether the course was court-ordered or taken for another reason. This feature is particularly useful for participants who need to provide proof of course completion for legal or administrative purposes.
Q: I paid for the online 8-hour Driver Improvement Course, how do I start?

After completing your payment for the course, you will receive an email with a payment receipt that includes a link to the course. This link to our Online Virginia Driver Improvement Course—licensed by the DMV—can be found at the bottom of the receipt. Please note that you may need to select "View Full Payment Receipt" to access the URL. Copy and paste this link into your browser to register and start the course.